Square Enix has taken a firm stance against harassment by updating its group customer harassment policy. This revised policy aims to safeguard the well-being of its employees, executives, and business partners by addressing inappropriate customer behavior and outlining potential consequences for such actions.
Strengthened Measures Against Harassment
In a statement detailed on its official website, Square Enix highlighted instances where customers have acted inappropriately toward its employees and partners, either directly or through its support centers. The updated policy makes it clear that such behavior will not be tolerated and may result in legal action.
“There are instances where certain customers take actions directly or through our support centers, or towards our group executives, employees, and partners,” the company stated. “Should Square Enix determine that an individual has engaged in an action against one of our employees or partners that exceeds socially acceptable behavior or is harmful, we reserve our right to cease providing support services or to refrain from providing our group’s products and services.”
Legal and Protective Actions
Square Enix emphasized its commitment to protecting its workforce and collaborators. The company reserves the right to consult legal advisors or law enforcement to address severe cases of harassment.
“Square Enix reserves its right to protect its employees and partners and to take legal action or criminal proceedings upon consulting the police and/or lawyers,” the statement continued.
A Safer Environment for All
This proactive approach underscores Square Enix’s dedication to fostering a safe and respectful environment for its team and collaborators. By establishing clear boundaries and consequences, the company aims to ensure that its employees can focus on creating exceptional games without the burden of harassment or abuse.
This policy update reflects a broader industry trend of addressing workplace and customer interaction issues to support the mental and emotional well-being of employees in the gaming sector.
Key Points:
- Square Enix has updated its harassment policy to protect employees, executives, and partners.
- The policy addresses inappropriate customer behavior and includes potential legal action.
- Customers engaging in harmful or unacceptable actions may lose access to support services and products.
- The company emphasizes collaboration with legal advisors and law enforcement for severe cases.
- This initiative aims to create a safer, more respectful environment for the gaming industry workforce.